Meet Lorraine Chua 👋
Lorraine Chua holds the role of VP HR currently and brings with her 20 plus years of experience, where she is passionate in digital transformation and change management, culture building and organizational development.
Insights from Lorraine Chua
1) On Culture: What’s one thing you or your team does regularly to build a strong, positive workplace culture?
In building a positive workplace culture, radical transparency in communication is key. This means being open, honest, and direct about information, decisions, and challenges — even when it's uncomfortable. It’s about thoughtfully communicating facts and reasons to empower and trusting people with the full picture.
2) On Impact: What’s one HR initiative you led or supported that made a clear impact on your team or company? What changed because of it?
I led the roll out of an 8-week digital transformation learning program for leaders and employees through a chatbot experience in building a mindset and behavioural shift to adopt digitalization and embed in their ways of working across the entire organization. Employees discovered that digitalization shouldn’t be a threat to their jobs and that they can make use of digitalization and technology to help them do their jobs effectively and efficiently.
3) On the Future: What’s one key skill or mindset you think every HR professional in Singapore will need in the next 5 years - and why?
With the uncertainties and rapid organization transformation, HR will need to possess human-centered leadership and courage in balancing business performance with deep empathy for employee experience, wellbeing, and purpose to support employees through the challenges ahead. Afterall, we are in the people business.
Connect with Lorraine Chua
Want to learn more or connect with Lorraine?
👉 View Lorraine Chua's LinkedIn Profile
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About the Campaign
As Singapore marks 60 years of progress, SG60: 60 People Leaders Shaping Workplaces honours the people leaders building cultures where people thrive.
Each spotlight captures authentic experiences and actionable wisdom from HR professionals making a difference in Singapore’s evolving world of work.